At Minerva we pride ourselves on developing close-knit professional relationships with our clients and working with them every step of the way to achieve the living space they’ve always dreamt of.
From the casual first chat to the finishing work and warranty, our team of expert kitchen and furniture designers and fitters will work closely with you on a well-communicated and comprehensive journey to your home’s stylish and functional new interior.
Our simple yet extremely effective kitchen and furniture design and fitting process includes the following steps:
From the first initial enquiry, through to the polishing of the finished product, we aim to excel in customer service and experience. We pride ourselves in the levels we will go to to ensure every customer leaves us impressed by both the quality of work and the service they received.
A kitchen is a stressful room to renovate, Minerva aim to make the process as seamless and enjoyable as possible, tackling interior and kitchen design, project management as well as kitchen manufacturer and fitting. Keeping only one point of contact for our clients relieves any stress in the process so you can sit back and watch the vision turn to reality. To follow is our tried and tested process we take our client through to ensure they arrive at the end of a project with their exact requirement fulfilled
After an initial enquiry and obtaining initial detail, where possible we try to arrange a meeting face to face. We find that travelling the extra mile to see our potential clients rooms and hear their requirements and idea sets us apart. Of course should a client with to just us we have a full showroom with many samples of our work and design possibilities and also a chance to view our production facilities where other workpieces will be partway through manufacturer.
The Design Stage
Should we receive confirmation to proceed we will proceed to the next step. The pre-manufacture stages are the most important; meetings, plans and 3D drawings are required to ensure everyone is on the same page regarding what the client wants and what we are able to make. During these meeting samples will be used to demonstrate finishes and materials. Colour charts, work surfaces, storage options, material and design will all be discussed, as well as other trades required and project management. All details will be decided and a final quotation will be raised for the complete project to the finalised specification.
Deliver An Estimate
After understanding what the job specification is and what is required our next step is to offer an estimate. This will give any interested part an idea of what the project will cost. We then step back and let any potential client have time to compare and consider their estimate. We don’t believe in repeated bothering or hard selling. We may offer a courtesy call if months have passed, otherwise it’s down to them.
Fitting Confirmation Dates & Manufacturing Stage
A manufacturer approximate date will be offered on confirmation from the client and work will be scheduled in, materials bought and trades booked. At this stage we will ask for a deposit for the work. Handmade kitchens take a while to make, they can’t be rushed! So there may be a little wait. Closer to the manufacturer date we will be able to offer accurate fit dates and final preparation can be made.
The Fitting Of The Kitchen
Our team of expert fitters will deliver, manage the project and install your new kitchen or furniture on the decided date. If you project is a complete refit then an estimate of the work duration will be offered; this may be subject to change should anything beyond our control occur that unfortunately may delay work.
The Finishing & Warranty
After all work has been completed the project will be signed off by the client, we’ll then discuss the warranty and ensure they have all the correct information. Throughout this process we try to build a great working relationship, one we aim to continue into the future. We enjoy knowing that our clients can always rely on us to look after their investment into the future.
If you would like to discuss a potential a new interior design project in your home, give Minerva’s team of professional kitchen and furniture designers and installers a call on 01432 890 602 or fill out our online form, to arrange a no-obligation visit.