Our Process

Here at Minerva, we pride ourselves on developing friendly yet professional relationships with our clients. We strive to work with them every step of the way in order to achieve the living space they’ve always dreamt of.

From the casual first chat to the finishing work and warranty, our team of expert kitchen, furniture designers and fitters will work closely with you on a well-communicated and comprehensive journey to your home’s stylish and functional new interior.

Our simple yet extremely effective kitchen, furniture design and fitting process includes the following steps:

Client Inquiry

If you would like to send an inquiry to us, we have a few methods to help you: You can send a form via our website with your name, email address and phone number. Additionally, we can send you one of our brochures, which display our range of kitchens and interiors, or you can give us a call during our work hours of 8:30 – 17:00 from Monday to Friday.

First Meeting

From the first initial enquiry, through to the polishing of the finished product, we at Minerva Design aim to excel in customer service and experience. Therefore, we’ll arrange with you to come and visit our showroom for the premier face-to-face meeting, so we can discuss the initial consultation of the potential design and any additional requirements that you desire.

Our showroom contains some of our designs, so you can see first-hand the standard of quality we seek to maintain throughout every project we undertake. We’re located near Stoke Edith inside the business park, Hereford, HR1 4HG.


The Design Stage

Should we receive confirmation to proceed, we will then makes plans towards the next step. The pre-manufacture stages are the most important; meetings, plans and 3D drawings are required to ensure everyone is on the same page regarding what the client wants and what we are able to make. During these meetings, samples will be used to demonstrate finishes and materials. Colour charts, work surfaces, storage options, material and design will all be discussed, as well as other trades required and project management. All details will be decided and a final quotation will be raised for the complete project to the finalised specification.

Delivering An Estimate

After understanding what the job specification is and what is required, our next step is to offer a fiscal estimate. We then step back and let any potential client have time to compare and consider the cost of the project. We may offer a courtesy call if months have passed, otherwise it’s to your own discretion.

Fitting Confirmation Dates & Manufacturing Stage

A manufacturer approximate date will be offered on confirmation from the client and work will be scheduled in, materials bought and trades booked. At this stage we will ask for a deposit for the labour. We must preface that the process of creating a handmade kitchen is meticulous and requires great attention to detail. We believe that they cannot be rushed, which means that we may not meet the standard that we set for ourselves, and what the customer requires and deserves. Closer to the manufacturer date, we will be able to offer accurate dates that are preferable for everyone, and final preparations can be made.

The Fitting Of The Kitchen

Our team of expert fitters will deliver, manage the project and install your new kitchen or furniture on the decided date. If your project is a complete refit then an estimate of the work duration will be offered to you. This may be subject to change should anything beyond our control occur that unfortunately may delay work.

The Finishing & Warranty

After all work has been completed the project will be signed off by the client. Soon after, we’ll then discuss the warranty and ensure they have all the correct information. Throughout this process we try to build a great working relationship, one we aim to continue into the future. We enjoy knowing that our clients can always rely on us to look after their investment into the future.

If you would like to discuss a potential a new interior design project in your home, give Minerva’s team of professional kitchen and furniture designers and installers a call on 01432 890 602 or fill out our online form, to arrange a no-obligation visit.