Here at Minerva, we pride ourselves on developing friendly yet professional relationships with our clients. We strive to work with them every step of the way in order to achieve the bespoke living space they’ve always dreamed of.
Client Inquiry & First Meeting
If you would like to send an inquiry to us, we have a few methods to help you: You can send a form with your name, email address and phone number. Additionally, you can request one of our brochures, which display our range of kitchens and interiors.
You can give us a call during our work hours of 8:30 – 17:00 from Monday to Friday. To visit us on weekends, please book an appointment via email or by telephone.
Our showroom contains some of our designs, so you can see first-hand our standard of quality throughout every project we undertake. We’re located near Stoke Edith inside the business park, Hereford, HR1 4HG.
The Design Stage
From the start, we will help you choose a style from one of our ranges, and select the overall colour scheme. Samples will be viewed to demonstrate the colours, various finishes and materials that will be used to create your new worktops and units.
The ergonomics of the overall layout will be taken into consideration, which ensures that everything is easy to use and in reach.
We will give advice on the features of the new kitchen, such as its storage requirements, the appliances, feature lighting, ironmongery and the shelving.
In addition, our Lead Designer will create on the computer a 3D render of your new kitchen design. This is to give you an indication of how the colours and materials will look alongside the units within your kitchen space.
Delivering An Estimate
After understanding what the job specification is and what is required, our next step is to offer an estimate. We then step back and let any potential client have time to compare and consider the cost of the project. We may offer a courtesy call if months have passed, otherwise it’s to your own discretion.
Fitting Confirmation Dates & Manufacturing Stage
A provisional date for manufacturing will be made on confirmation from the client and work will be scheduled, materials bought and trades booked. At this stage, we will ask for a minimum deposit of 10%.
We must preface that the process of creating a handmade kitchen requires time and attention to detail. We want to make the best kitchen for you.
Closer to the manufacturing date, we will be able to provide accurate dates that are suitable for fitting, and final preparations can be made.
The Fitting Of The Kitchen
During the process of fitting your new kitchen, we will use our own specialised fitters, so no subcontractors will be used. In addition to this, during your visits to our showroom, you will be able to meet our craftsmen in the workshop.
For worktop materials such as marble, granite and quartz, they will be installed approximately 7 days after the kitchen units have been installed. This is to allow for the time for specialists to template and cut your worktop to fit your kitchen to perfection.
The Completion & Warranty
After all the work has been completed, the project will be signed off by the client. Soon after, we will provide you with an information pack for your new kitchen. This will provide you with details on our 15 year warranty, which covers the cabinetry and joinery.
Throughout this process, we will build a working relationship that we aim to continue into the future.
We enjoy knowing that all of our clients can always rely on us to look after their investment for years to come.
If you would like to discuss a potential a new interior design project in your home, give Minerva’s team of professional kitchen and furniture designers and installers a call on 01432 890602 or fill out our online form, to arrange a no-obligation visit.